Contact Us
At Secrets Dubai, we prioritize your privacy and convenience. For security reasons, we do not disclose our physical address, but rest assured, we are here to assist you every step of the way.
Placing an Order
All orders can be conveniently placed directly through our website or via WhatsApp. To start a conversation with our sales team, simply click the green WhatsApp button located at the bottom corner of your screen. This will take you directly to our chat where one of our representatives will assist you with any inquiries or order placements.
Delivery
We provide fast, discreet local delivery. If you have any specific questions regarding your order, delivery, or our products, please don’t hesitate to reach out to our team through WhatsApp for personalized support.
We’re here to ensure you have the best shopping experience possible. Contact us today for any assistance!
FAQ
We are an online shop only we do not allow customer visits.
To cancel an order simply drop us an email at [email protected] or when the driver calls you, let him know that you wish to cancel. There are no cancellation charges.
Choose the product you wish to order and checkout through the online shopping cart system. Before receiving the product, you will receive a call from our delivery team/driver to confirm your order and the mode of payment is cash on delivery(COD).
Payment is via cash on delivery.
Possibly, please leave us an email wit details and we will do what we can to find it for you.
For returns please contact [email protected]. Kindly note that we do not accept returns for opened or used items. If the box is opened we will not accept returns.
Yes the process is discreet, we only accept cash payments so there will be nothing on your bank statement and the driver is instructed to not announce/communicate anything that he is delivering.
Yes we charge a small fee for delivery to cover our costs.
Any products that you have purchased from our site will be delivered to you within two days of placing the orders!