Contact US

At Secrets Dubai, we prioritize your privacy and convenience. For security reasons, we do not disclose our physical address, but rest assured, we are here to assist you every step of the way.

Placing an Order
All orders can be conveniently placed directly through our website or via WhatsApp. To start a conversation with our sales team, simply click the green WhatsApp button located at the bottom corner of your screen. This will take you directly to our chat where one of our representatives will assist you with any inquiries or order placements.

Delivery
We provide fast, discreet local delivery. If you have any specific questions regarding your order, delivery, or our products, please don’t hesitate to reach out to our team through WhatsApp for personalized support.

We’re here to ensure you have the best shopping experience possible. Contact us today for any assistance!

FAQ

Can I come to your shop?

We are an online shop only we do not allow customer visits.

How do I cancel an order?

To cancel an order simply drop us an email at support@dubaiplasticfun.com or when the driver calls you, let him know that you wish to cancel. There are no cancellation charges.

How do I order?

Choose the product you wish to order and checkout through the online shopping cart system. Before receiving the product, you will receive a call from our delivery team/driver to confirm your order and the mode of payment is cash on delivery(COD).

How do I pay?

Payment is via cash on delivery.

I’m looking for a product not currently stocked by you can you source it for me?

Possibly, please leave us an email wit details and we will do what we can to find it for you.

How do I return an item?

For returns please contact support@dubaiplasticfun.com. Kindly note that we do not accept returns for opened or used items. If the box is opened we will not accept returns.

Is the process discreet?

Yes the process is discreet, we only accept cash payments so there will be nothing on your bank statement and the driver is instructed to not announce/communicate anything that he is delivering.

Is there a fee for delivery?

Yes we charge a small fee for delivery to cover our costs.

Same Day Delivery?

Any products that you have purchased from our site will be delivered to you within two days of placing the orders!